Workplace mediation and the empowerment of disputants: rhetoric or reality?

BENNETT, Anthony (2013). Workplace mediation and the empowerment of disputants: rhetoric or reality? Industrial Relations Journal, 44 (2), 189-209.

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There has been a growing interest in the field of employee relations in the use of mediation in seeking to resolve disputes in the workplace. Mediation is a model of dispute resolution, it is argued, that lends itself particularly well to situations where the parties have become entrenched in their positions. The study's timeliness is evident in the Government's recent strategic focus on workplace conflict, specifically its current initiative to pilot mediation networks within the small and medium enterprises sector. The research was carried out over a nine-month period ending in March 2012. It is based on the views and experiences of 60 respondents from over 40 cross-sectoral organisations in the North of England. Findings revealed that the main reasons for the disputes referred for mediation were relationship problems, poor communication and poorly perceived management style and practice. Significantly, differences in sector or occupation could also impact on whether cases went to mediation.

Item Type: Article
Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Management
Identification Number:
Page Range: 189-209
Depositing User: Eddy Verbaan
Date Deposited: 26 Jan 2018 09:49
Last Modified: 18 Mar 2021 16:30

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