Communicating with citizens on the ground: A practical study

MAZUMDAR, Suvodeep, CIRAVEGNA, Fabio, IRESON, Neil, READ, Jennifer, SIMPSON, Emma and CUDD, Peter (2016). Communicating with citizens on the ground: A practical study. International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 8 (2), 50-69.

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Abstract

Availability and access to information is critical for a highly effective response to an ongoing event however, information reported by citizens is based on their context, bias and subjective interpretation, and the channel of communication may be too narrow to provide clear, accurate reporting. This can often lead to inadequate response to an emergency, which can in turn result in loss of property or even lives. Excessive response to an emergency can also result in a waste of highly resources. The authors' solution to address this problem is to make the citizen act as a camera for the control room by exploiting the user's mobile camera. The system is designed to provide a live view of the citizen's immediate surroundings, while control room personnel can provide instructions. In this paper, the authors introduce their approach and share initial insights from a focus group validation session and then four evaluations with users within a separate but closely related domain. They discuss their observations, evaluation results and provide a set of recommendations for the Emergency Response domain.

Item Type:	Article
Departments - Does NOT include content added after October 2018:	Faculty of Science, Technology and Arts > Department of Computing
Page Range:	50-69
Depositing User:	Suvodeep Mazumdar
Date Deposited:	17 Jan 2018 14:29
Last Modified:	18 Mar 2021 16:03
URI:	https://shura.shu.ac.uk/id/eprint/16914

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