Exploring the efficacy of Facebook groups for collective occupant learning about using their homes

The need for quality learning about how to use a home has been an issue gradually emerging from building performance evaluation (BPE) studies carried out in occupied energy efficient homes (Brown & Cole, 2009; Day & Gunderson, 2014). The BPE gap between the internal environment control as intended by designers and the actual inhabitant practices is associated with unpredicted energy consumption and poor indoor air quality (Balvers et al., 2012). The key inhabitant related causes of the ‘performance gap’ are a discrepancy between user needs and design intentions, lack of user understanding and skills to interact with the available controls and insufficient maintenance. These findings indicate that modifying tacit home use practices, adjusting them to new, more technically advanced contexts, is still not sufficiently addressed by the current learning opportunities offered by the professional actors. This paper explores how self-organised closed Facebook Groups set up independently by the residents of two UK case study urban developments have become supportive environments for such learning.