COLLINS, K., MORRELL, J., PETERS, J., WALTERS, S., BROOKER, C. and BRERETON, L. (1997). Problems associated with patient satisfaction surveys. British journal of community health nursing, 2 (3), 156-163. [Article]
Abstract
This paper is a partial review of the literature on the assessment
of patient satisfaction and the problems associated with
obtaining robust information. The difficulties encountered in this
form of qualitative research are highlighted in 233 patients with
venous leg ulcers. Patients attending a community-based leg
ulcer clinic were compared with a similar group treated by the district
nursing service. The study was part of a larger randomised
controlled trial of the cost-effectiveness of community-based leg
ulcer clinics, using four layer bandaging, compared with usual
care at home provided by the district nursing service. Results
showed that overall levels of satisfaction were high for both
groups at three months.
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