ABCD analysis- a new validation model for Dubai Government Excellence Program (DGEP)

The purpose of this paper is to test a new developed validation model called ABCD Model Analysis through validating Dubai Government Excellence Program (DGEP) model for the first time. The validation carried out on DGEP model 2009 version has led to some alteration in both the ABCD model and DGEP Model and has been compared and matched with the modification implemented as part of the internal continuous process improvement in the subsequent versions of DEGP. The ABCD Model Analysis can be thought of as “Achievement Because Continuous Development” and the validation tool based on the set of steps i.e. Analyze, Build, Check, and then Decide. The core of the validation tool development is formed by combination of well-known quality management tools: Deming Cycle, RADAR logic and using the application of statistical tools: structural equation modelling, SPSS and AMOS. In this paper the focus is to analyze the DGEP criteria, Building the model according to the ABCD model analysis, building the measurement instrument through questionnaires distributed in the Emirate of Dubai, using research hypotheses and ABCD path analysis which is developed to facilitate, analyze, test the model and Check the built model to verify the analysis that was made on DGEP. The critical analysis carried out on the nine DGEP criteria distributed into 38 main sub criteria and 200 sub-sub criteria found to be valid and reliable. The DGEP adopted the structure of the EFQM model and adapted to the UAE culture settings. Most of the DGEP model component linked strongly the five enablers "Leadership", "Strategy", "People", "Partnership" and "Resources and Process" with the model outcomes represented in the four types of results; people result, customer result, society result and key result. The study shows that for the first time and by using the ABCD Model Analysis the DGEP Model was validated successfully and confirmed to be fit for use. In addition, it is evident that the proposed ABCD Model Analysis is a very useful management tool for validation due to its systematic, simple, easy to remember, implement and to refine. In addition, the Path Analysis in the ABCD Model is a better version of the known Path Analysis techniques.