Items where Author is "Buckle, Mark"

MATTHIAS, Olga and BUCKLE, Mark (2016). Accidental lean : performance improvement in an NHS hospital and reflections on the role of operations strategy. In: RADNOR, Zoe J., BATEMAN, Nicola, ESAIN, Ann, KUMAR, Maneesh, WILLIAMS, Sharon J. and UPTON, David M., (eds.) Public service operations management : a research handbook. Routledge, 52-72.