Items where SHU Author is "Allan, Helen T"

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Article

ALLAN, Helen T, ODELIUS, Ann Christine, HUNTER, Billie J, BRYAN, Karen, KNIBB, Wendy, SHAWE, Jill and GALLAGHER, Ann (2015). Supporting staff to respond effectively to informal complaints : findings from an action research study. Journal Of Clinical Nursing, 24 (15-16), 2106-2114.

ALLAN, Helen T, ODELIUS, Anki, HUNTER, Billie J, BRYAN, Karen, KNIBB, Wendy and SHAWE, Jill (2015). Gatekeeping access to the midwifery unit: managing complaints by bending the rules. Health, 19 (6), 652-669.

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