Context-of-use and the design of user-product interactions: exploring causal relationships

Nine causal relationships that explain the cause and effect relationships between aspects of human experience, context-of-use and particular aspects of product usability have been previously identified in a study that focussed on investigating the aspects of human experience that influence people’s understanding of a product’s use. This paper reports on a work-in-progress – a pilot study experiment with practising designers - that aims to further explore these causal relationships and to investigate how they can be employed in the conceptualisation stage of a design task that emphasises product usability. Data collection includes sketches and annotations produced during the design task, retrospective verbal reports of the designers’ interpretation of their initial design concepts, and opinions about the use of causal relationships during the design process. Indicative outcomes of the pilot study illustrate that awareness of causal relationships can assist designers in generating novel ways to enhance product usability.

Keywords:
Context-Of-Use, Human Experience, User-Product Interaction, Product Usability, Product Design