Developing and briefly evaluating Telehealth and Telecare scenarios for NHS estates and facilities

Purpose, Reports the development of scenarios to help one public-private NHS property organisation assess the potential implications of Telehealth and Telecare (T&T). Theory, Literature review and scenario planning Design/methodology/approach, Expands existing NHS Policy and Innovation Research Unit (PIRU) digital health scenarios into six property scenarios triangulated within the organisation via questionnaires and interviews. Findings, Current NHS scenarios do not consider how T&T might impact FM and Estates (EFM). NHS EFM literature largely ignores the implications of T&T. Originality/value, The six property scenarios are original as is their use as a method of assessing the understanding and readiness towards T&T. They begin to provide insight into a previously overlooked “gap” between NHS FM and estates and T&T.