A method for evaluating workplace utility

PINDER, J., PRICE, I., WILKINSON, S. J. and DEMACK, S. (2003). A method for evaluating workplace utility. Property management, 21 (4), 218-229.

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Link to published version:: 10.1108/02637470310495009

Abstract

Acquiring office buildings that provide the required level of utility, and maintaining the buildings in that state, should be a priority for any organisation. Failure to do so may give rise to increased churn, reduced productivity, higher employee turnover, increased staff absenteeism and rising health care costs related to heightened stress. There is, however, no single measure of office building utility. Discusses the development of a valid and reliable scale for measuring the utility of public sector office buildings. Data collection involved the use of focus groups and an online survey of 1,800 building occupants. The findings suggest that the utility of public sector office buildings can be measured using a 22-item scale comprising four dimensions. The potential applications of the scale and its use in current research are examined.

Item Type: Article
Uncontrolled Keywords: factor analysis, focus groups, office buildings, public sector organizations, United Kingdom
Research Institute, Centre or Group: Centre for Facilities Management Development
Identification Number: 10.1108/02637470310495009
Depositing User: Ann Betterton
Date Deposited: 11 Aug 2008
Last Modified: 28 Sep 2010 17:10
URI: http://shura.shu.ac.uk/id/eprint/921

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