PINDER, J., PRICE, I., WILKINSON, S. J. and DEMACK, S. (2003). A method for evaluating workplace utility. Property management, 21 (4), 218-229.Full text not available from this repository.
Acquiring office buildings that provide the required level of utility, and maintaining the buildings in that state, should be a priority for any organisation. Failure to do so may give rise to increased churn, reduced productivity, higher employee turnover, increased staff absenteeism and rising health care costs related to heightened stress. There is, however, no single measure of office building utility. Discusses the development of a valid and reliable scale for measuring the utility of public sector office buildings. Data collection involved the use of focus groups and an online survey of 1,800 building occupants. The findings suggest that the utility of public sector office buildings can be measured using a 22-item scale comprising four dimensions. The potential applications of the scale and its use in current research are examined.
|Uncontrolled Keywords:||factor analysis, focus groups, office buildings, public sector organizations, United Kingdom|
|Research Institute, Centre or Group:||Sheffield Business School Research Institute > Service Sector Management|
|Depositing User:||Ann Betterton|
|Date Deposited:||11 Aug 2008|
|Last Modified:||09 Jun 2016 14:33|
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