The impact of facilities management on patient outcomes

MAY, D. and PINDER, J. (2008). The impact of facilities management on patient outcomes. Facilities, 26 (5/6), 213-228.


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Purpose – The purpose of this paper is to investigate the extent to which practicing National Health Service (NHS) facilities managers thought that the contribution of facilities management (FM) could be measured in terms of health outcomes. Design/methodology/approach – A questionnaire was distributed to NHS facilities or estate managers from the majority of NHS trusts in England and Wales. Findings – In general, there is little or no evidence from pre-existing research to prove the contribution of FM in terms of health outcomes. However, in spite of this, 59 per cent of facilities managers in the NHS believe that the contribution of FM could be measured yet only a relatively small number of Trusts (16 per cent) have attempted to measure the contribution of FM. The analysis of the secondary data does not show any conclusive evidence of a correlation between FM and health outcomes. Research limitations/implications – The scope of the study did not extend to collecting empirical evidence to prove the contribution of FM to health outcomes – it was only focusing on whether facilities managers thought it was possible, and if so how they would measure the contribution. However, as part of the project some secondary data were tested for a relationship between FM services and health outcomes. Originality/value – This is the first time any study has gathered opinion from facilities managers as to whether they believe their contribution can be measured in terms of organisational outcomes, in this case patient care or health outcomes. It provides a useful starting point in order to develop a future study to prove the contribution from FM to health outcomes.

Item Type: Article
Additional Information: Published in Facilities, 2008, 26(5/6), 213-228
Uncontrolled Keywords: England, health and medicine, measurement, National Health Service, Wales
Research Institute, Centre or Group: Sheffield Business School Research Institute > Service Sector Management
Departments: Sheffield Business School > Department of Service Sector Management
Identification Number:
Depositing User: Ann Betterton
Date Deposited: 26 Sep 2008
Last Modified: 12 May 2018 07:14

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