The role of quality and eco-labelling systems in destination benchmarking

KOZAK, M. and NIELD, K. (2004). The role of quality and eco-labelling systems in destination benchmarking. Journal of sustainable tourism, 12 (2), 138-148.

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There have been limited applications of benchmarking in tourism, particularly for tourist destinations. This paper proposes that benchmarkingmay be used inmanaging the performance of tourist destinations. It suggests that eco-labelling and quality systems may be used as enablers of destination benchmarking when eco-label and quality system information is available but other benchmark information is not. Further, the paper argues that there are a number of potential benefits in using eco-labeland quality system information as a substitute for conventional benchmarking material.

Item Type: Article
Uncontrolled Keywords: benchmarking, eco-labels, quality standards, destination management
Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
Page Range: 138-148
Depositing User: Ann Betterton
Date Deposited: 21 Apr 2008
Last Modified: 18 Mar 2021 23:45

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