The role of quality and eco-labelling systems in destination benchmarking

KOZAK, M. and NIELD, K. (2004). The role of quality and eco-labelling systems in destination benchmarking. Journal of sustainable tourism, 12 (2), 138-148.

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Official URL: http://www.multilingual-matters.net/jost/012/0138/...

Abstract

There have been limited applications of benchmarking in tourism, particularly for tourist destinations. This paper proposes that benchmarkingmay be used inmanaging the performance of tourist destinations. It suggests that eco-labelling and quality systems may be used as enablers of destination benchmarking when eco-label and quality system information is available but other benchmark information is not. Further, the paper argues that there are a number of potential benefits in using eco-labeland quality system information as a substitute for conventional benchmarking material.

Item Type: Article
Uncontrolled Keywords: benchmarking, eco-labels, quality standards, destination management
Research Institute, Centre or Group: Sheffield Business School Research Institute > Tourism, Hospitality, Events and Food
Depositing User: Ann Betterton
Date Deposited: 21 Apr 2008
Last Modified: 25 Apr 2014 15:42
URI: http://shura.shu.ac.uk/id/eprint/856

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