The role of quality and eco-labelling systems in destination benchmarking

KOZAK, M. and NIELD, K. (2004). The role of quality and eco-labelling systems in destination benchmarking. Journal of sustainable tourism, 12 (2), 138-148.

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There have been limited applications of benchmarking in tourism, particularly for tourist destinations. This paper proposes that benchmarkingmay be used inmanaging the performance of tourist destinations. It suggests that eco-labelling and quality systems may be used as enablers of destination benchmarking when eco-label and quality system information is available but other benchmark information is not. Further, the paper argues that there are a number of potential benefits in using eco-labeland quality system information as a substitute for conventional benchmarking material.

Item Type: Article
Uncontrolled Keywords: benchmarking, eco-labels, quality standards, destination management
Research Institute, Centre or Group: Sheffield Business School Research Institute > Tourism, Hospitality, Events and Food
Depositing User: Ann Betterton
Date Deposited: 21 Apr 2008
Last Modified: 25 Apr 2014 14:42

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