KOZAK, M. and NIELD, K. (2004). The role of quality and eco-labelling systems in destination benchmarking. Journal of sustainable tourism, 12 (2), 138-148.Full text not available from this repository.
There have been limited applications of benchmarking in tourism, particularly for tourist destinations. This paper proposes that benchmarkingmay be used inmanaging the performance of tourist destinations. It suggests that eco-labelling and quality systems may be used as enablers of destination benchmarking when eco-label and quality system information is available but other benchmark information is not. Further, the paper argues that there are a number of potential benefits in using eco-labeland quality system information as a substitute for conventional benchmarking material.
|Uncontrolled Keywords:||benchmarking, eco-labels, quality standards, destination management|
|Research Institute, Centre or Group:||Centre for Tourism, Hospitality and Events Research|
|Depositing User:||Ann Betterton|
|Date Deposited:||21 Apr 2008|
|Last Modified:||03 Nov 2010 16:52|
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