Who's kicking whom? Employees' orientations to work

MARTIN, E. (2004). Who's kicking whom? Employees' orientations to work. International journal of contemporary hospitality management, 16 (3), 182-188.

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Link to published version:: https://doi.org/10.1108/09596110410531177
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    Despite the renowned poor employment practices across the hospitality industry recent analysis of the Workplace Industrial Relations Survey reported higher levels of job satisfaction among hospitality employees than those in other industries. This paper presents a collective case study of hospitality employees across four small independent restaurants to shed light onto why this situation might exist. The paper discusses the influence an employee's orientation to work has and demonstrates how orientations underpin individual attitudes and behaviour. In presenting four different orientations to work, how individuals manage work and life for personal satisfaction and gain, is illustrated. Indeed, this individualistic ideology contributes to the levels of job satisfaction reported.

    Item Type: Article
    Uncontrolled Keywords: Employment, food industry, hospitality services, job satisfaction, small enterprises
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Service Sector Management
    Identification Number: https://doi.org/10.1108/09596110410531177
    Page Range: 182-188
    Depositing User: Ann Betterton
    Date Deposited: 17 Apr 2008
    Last Modified: 18 Mar 2021 22:15
    URI: http://shura.shu.ac.uk/id/eprint/853

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