MARTIN, E. and GARDINER, K. (2007). Exploring the UK hospitality industry and age discrimination. International journal of contemporary hospitality management, 19 (4), 309-318.Full text not available from this repository.
Purpose – The purpose of this paper is to investigate the steps the hospitality sector is taking to ensure compliance with the age discrimination legislation introduced in October 2006. Design/methodology/approach – A survey of the five sub sectors of the hospitality industry, hotels, restaurants, pubs and clubs, contract catering and hospitality services, was conducted during April 2006. Findings – It was found that ageism was considered a problem by respondents from hospitality services, largely public sector organisations, and the greatest impact from the legislation was considered to be within these firms. Overall, 45 per cent of respondents reported knowing “little” or “nothing” about the incoming legislation and the overwhelming majority felt they did not know enough. Research limitations/implications – Out of the postal survey of 950 organisations there were 112 respondents, representing a response rate of just below 12 per cent. Perhaps the most prominent issue with surveys of this type are the concerns of employers about compliance and being caught out or, in this case, it may highlight a greater level of apathy or lack of awareness than the following results show. Practical implications – The findings show the need to target the message about the age discrimination legislation particularly to the pub, club and hotel sector.
|Uncontrolled Keywords:||age discrimination, employment legislation, hospitality services, United Kingdom|
|Research Institute, Centre or Group:||Sheffield Business School Research Institute > Service Sector Management|
|Depositing User:||Ann Betterton|
|Date Deposited:||17 Apr 2008|
|Last Modified:||13 Dec 2016 10:32|
Actions (login required)
Downloads per month over past year