Exploring the UK hospitality industry and age discrimination

MARTIN, E. and GARDINER, K. (2007). Exploring the UK hospitality industry and age discrimination. International journal of contemporary hospitality management, 19 (4), 309-318.

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Link to published version:: https://doi.org/10.1108/09596110710747643


Purpose – The purpose of this paper is to investigate the steps the hospitality sector is taking to ensure compliance with the age discrimination legislation introduced in October 2006. Design/methodology/approach – A survey of the five sub sectors of the hospitality industry, hotels, restaurants, pubs and clubs, contract catering and hospitality services, was conducted during April 2006. Findings – It was found that ageism was considered a problem by respondents from hospitality services, largely public sector organisations, and the greatest impact from the legislation was considered to be within these firms. Overall, 45 per cent of respondents reported knowing “little” or “nothing” about the incoming legislation and the overwhelming majority felt they did not know enough. Research limitations/implications – Out of the postal survey of 950 organisations there were 112 respondents, representing a response rate of just below 12 per cent. Perhaps the most prominent issue with surveys of this type are the concerns of employers about compliance and being caught out or, in this case, it may highlight a greater level of apathy or lack of awareness than the following results show. Practical implications – The findings show the need to target the message about the age discrimination legislation particularly to the pub, club and hotel sector.

Item Type: Article
Uncontrolled Keywords: age discrimination, employment legislation, hospitality services, United Kingdom
Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Management
Sheffield Business School > Department of Service Sector Management
Identification Number: https://doi.org/10.1108/09596110710747643
Page Range: 309-318
Depositing User: Ann Betterton
Date Deposited: 17 Apr 2008
Last Modified: 18 Mar 2021 22:15
URI: https://shura.shu.ac.uk/id/eprint/850

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