An overview of benchmarking literature: its strengths and weaknesses

KOZAK, M. and NIELD, K. (2001). An overview of benchmarking literature: its strengths and weaknesses. Journal of quality assurance in hospitality and tourism, 2 (3/4), 7-23.

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    The aim of this paper is to review the concept of benchmarking with emphasis on its strengths and weaknesses and the methods by which it can be applied to tourist facilities and destinations. To achieve its aim, the paper presents several approaches to the benchmarking and benchmarking development. In doing this, it examines the perceived benefits and costs of benchmarking and the implementation process. It then examines the different benchmarking methods using qualitative and quantitative research to identify performance gaps. From this, weaknesses of past benchmarking research are addressed. Finally, it analyses the development of benchmarking within the tourism industry together with some examples and its limitations.

    Item Type: Article
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
    Identification Number:
    Page Range: 7-23
    Depositing User: Ann Betterton
    Date Deposited: 21 Apr 2008
    Last Modified: 18 Mar 2021 23:45

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