IS/IT Backsourcing - A Case of Outsourcing in Reverse?

BUTLER, N, SLACK, Frances and WALTON, J (2011). IS/IT Backsourcing - A Case of Outsourcing in Reverse? In: 2011 44th Hawaii International Conference on System Sciences. IEEE Computer Society, 1-10.

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Official URL: http://dx.doi.org/10.1109/HICSS.2011.261
Link to published version:: 10.1109/HICSS.2011.261

Abstract

IS/IT outsourcing has been a rich source for discussion since the much-vaunted agreement between Kodak and IBM in July 1989. With agreements signed for between 5 and 10 years in general, what happens at the end of an outsourcing agreement, or when the circumstances in an organisation change and the outsourcing agreement is reviewed? In 2005, a survey by Deloitte found that 1 in 4 major companies in the United States, brought outsourced operations back in-house. This option is commonly referred to as insourcing or backsourcing. This article presents the results of a case study carried out within an organisation that had recently backsourced the whole of its IT department. Dividing the phases of the backsourcing process into 'decision', 'transition' and 'operation', each was examined using a qualitative approach that included semi-structured interviews with senior managers of the organisation.

Item Type: Book Section
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Identification Number: 10.1109/HICSS.2011.261
Depositing User: Helen Garner
Date Deposited: 28 Sep 2012 14:50
Last Modified: 28 Sep 2012 14:50
URI: http://shura.shu.ac.uk/id/eprint/6407

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