Customer relationship management information systems (CRM-IS) and the realisation of moral agency

BULL, Christopher and ADAM, Alison (2010). Customer relationship management information systems (CRM-IS) and the realisation of moral agency. Journal of information, communication and ethics in society, 8 (2), 164-177.

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Official URL: http://dx.doi.org/10.1108/14779961011040578
Link to published version:: 10.1108/14779961011040578
Item Type: Article
Additional Information: From special issue: Ethics, Organisations and Information Systems
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Identification Number: 10.1108/14779961011040578
Depositing User: Rachel Finch
Date Deposited: 25 Sep 2012 16:48
Last Modified: 25 Sep 2012 16:48
URI: http://shura.shu.ac.uk/id/eprint/6235

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