Challenges in the delivery of e-government through kiosks

SLACK, Frances and ROWLEY, J. (2004). Challenges in the delivery of e-government through kiosks. Journal of information science.


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Link to published version:: 10.1177/0165551504045855


Kiosks are increasingly being heralded as a technology through which governments, government departments and local authorities or municipalities can engage with citizens. In particular, they have attractions in their potential to bridge the digital divide. There is some evidence to suggest that the citizen uptake of kiosks and indeed other channels for e-government, such as web sites, is slow, although studies on the use of kiosks for health information provision offer some interesting perspectives on user behaviour with kiosk technology. This article argues that the delivery of e-government through kiosks presents a number of strategic challenges, which will need to be negotiated over the next few years in order that kiosk applications are successful in enhancing accessibility to and engagement with e-government. The article suggests that this involves consideration of: the applications to be delivered through a kiosk; one stop shop service and knowledge architectures; mechanisms for citizen identification; and, the integration of kiosks within the total interface between public bodies and their communities. The article concludes by outlining development and research agendas in each of these areas.

Item Type: Article
Additional Information: Published by Sage. © 2004 Chartered Institute of Library and Information Professionals
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Identification Number: 10.1177/0165551504045855
Depositing User: Ann Betterton
Date Deposited: 04 May 2007
Last Modified: 19 Aug 2015 21:51

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