Interdisciplinary working in service design: case studies for designing touch points

RODRIGUEZ, Liliana and LOCKLEY, Eleanor (2012). Interdisciplinary working in service design: case studies for designing touch points. In: ServDes 2012, Helsinki, Fimland, 08-10 February 2012.

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Abstract

The paper argues that interdisciplinary design can be successful in services design. It offers information about 2 case studies in which interdisciplinary teams address design services problems. The paper explains the design method employed in the case studies. It also identifies “user design centred” as the main concept that drove the design approach. It explains the meaning of “user centred design”, of “services design” and highlights the importance of “interdisciplinary services design”. The paper also offers a framework for interdisciplinary working in service design. KEYWORDS: Service Design, Touch Points, Interdisciplinary working

Item Type: Conference or Workshop Item (Paper)
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Related URLs:
Depositing User: Liliana Rodriguez
Date Deposited: 31 Jul 2012 09:29
Last Modified: 20 Aug 2015 00:23
URI: http://shura.shu.ac.uk/id/eprint/5554

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