Value-creation space : the role of events in a service-dominant marketing paradigm

CROWTHER, Philip and DONLAN, Leah (2011). Value-creation space : the role of events in a service-dominant marketing paradigm. Journal of Marketing Management, 27 (13-14), 1444-1463.

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Link to published version:: https://doi.org/10.1080/0267257X.2011.626786
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    Abstract

    This paper provides a new conceptual contribution to our understanding of the value of events, examining their potential through the lens of service dominant logic. Through a conceptual analysis and discussion, augmented by a small scale and exploratory empirical study using semi-structured interviews, it evaluates the growing resonance of events in modern day marketing. The paper advances the conception of ‘value creation space’ as an overarching term to coalesce the otherwise disparate range of organisational events that have marketing imperative, and/or impact. The underpinning virtues of events are recognised and used to build a discussion that can provide a coherent basis for further conceptual development. The findings depict considerable synergy between the collaborative nature of events and the service dominant logic notions of co-creation (or co-destruction), and co-production. However, an intuitive and well executed event marketing approach is critical to events’ continued success as value creation spaces.

    Item Type: Article
    Uncontrolled Keywords: UoA26
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Service Sector Management
    Identification Number: https://doi.org/10.1080/0267257X.2011.626786
    Page Range: 1444-1463
    Depositing User: Philip Crowther
    Date Deposited: 29 May 2012 11:25
    Last Modified: 11 May 2018 17:06
    URI: http://shura.shu.ac.uk/id/eprint/5229

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