Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services

DEARDEN, Andy, LAUENER, A. M., SLACK, F., ROAST, C. R. and CASSIDY, S. (2006). Make it so! Jean-Luc Picard, Bart Simpson and the design of e-public services. In: Proceedings of the Ninth Conference on Participatory design: Expanding boundaries in design, Trento, Italy, 01-05 August, 2006. New York, ACM Press, 67-76.

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    Link to published version:: 10.1145/1147261.1147272

    Abstract

    In this paper, we report on a project applying participatory design methods to include people who have experience of social exclusion (in one form or another) in designing possible technologies for e-(local)-government services. The work was part of a project for the Office of the Deputy Prime Minister in the UK, and was concerned with ‘access tokens’ that can provide personal identification for individuals accessing public services, based on technologies such as multi-functional smartcards, flash memory sticks, mobile phone SIMs or similar devices.

    In particular we report on our experience using the ‘pastiche scenarios’ technique recently developed by Mark Blythe. Our findings indicate that the technique can be effective and engaging in helping people to create realistic scenarios of future technology use and highlight some possible pitfalls to consider when using this technique.

    Item Type: Conference or Workshop Item (Paper)
    Additional Information: ACM COPYRIGHT NOTICE. Copyright © 2006 by the Association for Computing Machinery, Inc. Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, to republish, to post on servers, or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from Publications Dept., ACM, Inc., fax +1 (212) 869-0481, or permissions@acm.org.
    Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
    Identification Number: 10.1145/1147261.1147272
    Depositing User: Ann Betterton
    Date Deposited: 18 Jan 2008
    Last Modified: 10 Jan 2014 12:06
    URI: http://shura.shu.ac.uk/id/eprint/48

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