BOWEN, Simon, DEARDEN, Andy, WRIGHT, Peter, WOLSTENHOLME, Dan and COBB, Mark (2010). Participatory healthcare service design and innovation. In: BODKER, K, BRATTETEIG, T, LOI, D and ROBERTSON, T, (eds.) PDC '10 Proceedings of the 11th Biennial Participatory Design Conference. ACM International Conference Proceeding Series . New York, ACM Press, 155-158.
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This paper describes the use of Experience Based Design (EBD), a participatory methodology for healthcare service design, to improve the outpatient service for older people at Sheffield Teaching Hospitals. The challenges in moving from stories to designing improvements, co-designing for wicked problems, and the effects of participants' limited scopes of action are discussed. It concludes by proposing that such problems are common to participatory service design in large institutions and recommends that future versions of EBD incorporate more tools to promote divergent thinking.
|Item Type:||Book Section|
|Research Institute, Centre or Group:||Cultural Communication and Computing Research Institute > Communication and Computing Research Centre|
|Depositing User:||Hilary Ridgway|
|Date Deposited:||05 May 2011 10:34|
|Last Modified:||05 May 2011 10:34|
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