The use of graphic displays and their influence on awareness and understanding of patient safety incidents: An exploratory study

SCHORTZ, Lisen, MOSSOP, Liz, BERGSTRÖM, Annika and OXTOBY, Catherine (2024). The use of graphic displays and their influence on awareness and understanding of patient safety incidents: An exploratory study. Journal of Patient Safety and Risk Management, 29 (2), 92-105.

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Abstract

Background: Medical incidents cause harm in both human and veterinary care. Repercussions are similar and reach far beyond the patient, negatively impacting the people close to the patient, healthcare professionals, and the healthcare organization. Whilst good practice is to capture events in incident reporting systems to facilitate learning, critics argue that there is too much focus on this process and too little focus on harnessing the benefits from the data. This exploratory study aimed to investigate how graphic display of data could influence awareness and understanding of patient safety risks. Methods: A dashboard graphically displaying incident data was created and a mixed methods approach was utilized to investigate how the dashboard influenced participants awareness and understanding of incidents. Quantitative pre-intervention and post-intervention survey data was integrated with semi-structured interview data through a pillar integration process. Results: The survey response rates were 48% (n = 77) and 46% (n = 74), and 12 interviews were conducted. The four pillars: Emerging enlightenment, tools, behaviours and habits, language and education were identified. There was a difference in understanding of incident data between clinically and non-clinically trained participants. Conclusion: This novel study suggests that graphic displays of data may bring increased understanding of safety risks, trigger activity, and bridge conversations between clinically and non-clinically trained stakeholders.

Item Type:	Article
Additional Information:	** Embargo end date: 14-02-2024 ** From SAGE Publishing via Jisc Publications Router ** Licence for this article starting on 14-02-2024: https://creativecommons.org/licenses/by/4.0/ ** Peer reviewed: TRUE **Journal IDs: pissn 2516-0435; eissn 2516-0443 **Article IDs: publisher-id: 10.1177_25160435241230130 **History: published_online 14-02-2024
Uncontrolled Keywords:	graphic visualization, Incident reporting, organizational learning, patient safety, business intelligence systems
Identification Number:	https://doi.org/10.1177/25160435241230130
Page Range:	92-105
SWORD Depositor:	Colin Knott
Depositing User:	Colin Knott
Date Deposited:	10 May 2024 11:21
Last Modified:	14 May 2024 09:03
URI:	https://shura.shu.ac.uk/id/eprint/33676

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