Operator work design and robotics system performance: a serendipitous field study

WALL , T D, JACKSON, P and DAVIDS, K (1992). Operator work design and robotics system performance: a serendipitous field study. Journal of Applied Psychology, 77 (3), 353-362.

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Abstract

The effect of increased operator control on the performance of a robotics line was examined. The introduction of a new payment system led operators to assume more responsibility for fault management. Data covering 101 shifts before and 127 shifts after the change showed a progressive improvement in system uptime. As predicted, initial gains were attributable to a quicker response to operating faults, shown by a reduction in downtime per incident; later additional gains were attributable to fault prevention. The implications of the findings for both theory and practice are discussed

Item Type:	Article
Research Institute, Centre or Group:	Centre for Sports Engineering Research
Identification Number:	10.1037/0021-9010.77.3.353
Depositing User:	Carole Harris
Date Deposited:	11 Apr 2011 09:51
Last Modified:	11 Apr 2011 09:51
URI:	http://shura.shu.ac.uk/id/eprint/3326

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