WALL, T D, JACKSON, P and DAVIDS, K (1992). Operator work design and robotics system performance: a serendipitous field study. Journal of Applied Psychology, 77 (3), 353-362.Full text not available from this repository.
The effect of increased operator control on the performance of a robotics line was examined. The introduction of a new payment system led operators to assume more responsibility for fault management. Data covering 101 shifts before and 127 shifts after the change showed a progressive improvement in system uptime. As predicted, initial gains were attributable to a quicker response to operating faults, shown by a reduction in downtime per incident; later additional gains were attributable to fault prevention. The implications of the findings for both theory and practice are discussed
|Research Institute, Centre or Group:||Centre for Sports Engineering Research|
|Depositing User:||Carole Harris|
|Date Deposited:||11 Apr 2011 08:51|
|Last Modified:||11 Apr 2011 08:51|
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