Towards a versatile intelligent conversational agent as personal assistant for migrants

WANNER, Leo, KLUSCH, Matthias, MAVROPOULOS, Athanasios, JAMIN, Emmanuel, MARÍN PUCHADES, Víctor, CASAMAYOR, Gerard, ČERNOCKÝ, Jan, DAVEY, Steffi, DOMÍNGUEZ, Mónica, EGOROVA, Ekaterina, GRIVOLLA, Jens, JARAMILLO ROJAS, Gloria Elena, KARAKOSTAS, Anastasios, NTIOUDIS, Dimos, PECINA, Pavel, SOBKO, Oleksandr, VROCHIDIS, Stefanos and WERTMANN, Lena (2021). Towards a versatile intelligent conversational agent as personal assistant for migrants. In: DIGNUM, Frank, CORCHADO, Juan Manuel and PRIETA, Fernando De La, (eds.) Advances in Practical Applications of Agents, Multi-Agent Systems, and Social Good. The PAAMS Collection : 19th International Conference, PAAMS 2021, Salamanca, Spain, October 6–8, 2021, Proceedings. Lecture Notes in Computer Science, 12946 . Springer International Publishing, 316-327.

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Abstract

We present a knowledge-driven multilingual conversational agent (referred to as “MyWelcome Agent”) that acts as personal assistant for migrants in the contexts of their reception and integration. In order to also account for tasks that go beyond communication and require advanced service coordination skills, the architecture of the proposed platform separates the dialogue management service from the agent behavior including the service selection and planning. The involvement of genuine agent planning strategies in the design of personal assistants, which tend to be limited to dialogue management tasks, makes the proposed agent significantly more versatile and intelligent. To ensure high quality verbal interaction, we draw upon state-of-the-art multilingual spoken language understanding and generation technologies.

Item Type:	Book Section
Additional Information:	Electronic ISSN 1611-3349
Uncontrolled Keywords:	Conversational agent; Agent service coordination; Dialogue management; Ontologies; Multilingual; Artificial Intelligence & Image Processing; 46 Information and computing sciences
Identification Number:	https://doi.org/10.1007/978-3-030-85739-4_26
Page Range:	316-327
SWORD Depositor:	Symplectic Elements
Depositing User:	Symplectic Elements
Date Deposited:	05 Sep 2023 11:33
Last Modified:	11 Oct 2023 12:01
URI:	https://shura.shu.ac.uk/id/eprint/32135

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