Enforced remote working: the impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing

SINGH, Pallavi, BALA, Hillol, DEY, Bidit Lal and FILIERI, Raffaele (2022). Enforced remote working: the impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing. Journal of Business Research, 151, 269-286.

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Official URL: https://www.sciencedirect.com/science/article/pii/...
Link to published version:: https://doi.org/10.1016/j.jbusres.2022.07.002
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    Abstract

    The COVID-19 pandemic forced most individuals to work from home. Simultaneously, there has been an uptake of digital platform use for personal purposes. The excessive use of technology for both work and personal activities may cause technostress. Despite the growing interest in technostress, there is a paucity of research on the effects of work and personal technology use in tandem, particularly during a crisis such as the COVID-19 pandemic. Using a sample of 306 employees, this paper addresses this research gap. The findings highlight how both work and personal digital platforms induce technostress during the enforced remote work period, which in turn increases psychological strains such as technology exhaustion and decreases subjective wellbeing. Study results also show that employees with previous remote working experience could better negotiate technostress, whereas those with high resilience experience decreased wellbeing in the presence of technostress-induced technology exhaustion in the enforced remote work context.

    Item Type: Article
    Uncontrolled Keywords: 1505 Marketing; Marketing
    Identification Number: https://doi.org/10.1016/j.jbusres.2022.07.002
    Page Range: 269-286
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 14 Jul 2022 11:12
    Last Modified: 15 Jul 2022 13:31
    URI: http://shura.shu.ac.uk/id/eprint/30451

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