How easy is it to understand consumer finance?

BURKE, Matthew and FRY, John (2019). How easy is it to understand consumer finance? Economics Letters, 177, 1-4.

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Official URL: https://www.sciencedirect.com/science/article/pii/...
Link to published version:: https://doi.org/10.1016/j.econlet.2019.01.004
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    Abstract

    We consider the readability of payday loan websites against conventional lenders. Our findings show that credit card websites are harder to read and contain more complex terminology. Our central contribution is to provide the first known measurement of readability in consumer finance — something regulators have found helpful in other domains.

    Item Type: Article
    Uncontrolled Keywords: Economics; 14 Economics
    Identification Number: https://doi.org/10.1016/j.econlet.2019.01.004
    Page Range: 1-4
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 07 Dec 2021 17:34
    Last Modified: 07 Dec 2021 17:45
    URI: http://shura.shu.ac.uk/id/eprint/29139

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