KALLMUENZER, Andreas, TAJEDDINI, Kayhan, GAMAGE, Thilini Chaturika, LORENZO, Daniel, ROJAS, Alvaro and SCHALLNER, Michael Josef Alfred (2021). Family firm succession in tourism and hospitality: an ethnographic case study approach. Journal of Family Business Management.
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Tajeddini-FamilyFirmSuccession(AM).pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial.
Tajeddini-FamilyFirmSuccession(AM).pdf - Accepted Version
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Abstract
Purpose – Grounded in stewardship theory, this study explores the motives, actions and meanings of multiple
stakeholders involved in an inter-family hospitality family firm succession.
Design/methodology/approach – A longitudinal, ethnographic case study approach collects data from 15
in-depth interviews, one year of observation and a one-month on-site internship.
Findings – Results show that a well-defined succession plan and the active involvement of the successor/s in
the succession process would foster a strong stewardship commitment to the family business. Moreover, a clear
and open communication strategy is required to strategically manage rivalry and competition among potential
successors during an inter-family succession.
Originality/value – The succession process of family firms remains an intensely discussed phenomenon, and
despite its importance to the tourism and hospitality industry, the intersection between tourism and hospitality
and family business literature is sparse. Notably, the tourism and hospitality literature lacks a multiple
stakeholder perspective to holistically capture the motives, actions and meanings of numerous stakeholders
involved in an inter-family succession.
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