Modeling and simulation of an outpatient service system

YU YU,, WANG LIFENG,, HUANG HUANG, and PERERA, T. (2010). Modeling and simulation of an outpatient service system. In: 2010 International Conference on Computer Application and System Modeling (ICCASM), Taiyuan, 22-24 October 2010. V2-691.

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Link to published version:: 10.1109/ICCASM.2010.5620213

Abstract

Improving service quality is critically important in hospital environments. Given the unpredictable nature of patient arrivals and types of treatments required, improving the service quality of Outpatient Service System (Accident and Emergency Department) is a major challenge. Hospital managers need to achieve a reasonable balance between patient waiting times and resource configurations. This paper presents the design and development of a simulation model which enable hospital managers to assess the impact of alternative resource configurations. This model demonstrates how sharing of resources across various processes improve service quality. Complexities involved in modeling and simulation of outpatient service systems are also discussed. © 2010 IEEE.

Item Type: Conference or Workshop Item (Paper)
Research Institute, Centre or Group: Materials and Engineering Research Institute > Centre for Robotics and Automation > Systems Modelling and Integration Group
Identification Number: 10.1109/ICCASM.2010.5620213
Depositing User: Ann Betterton
Date Deposited: 22 Dec 2010 12:04
Last Modified: 22 Dec 2010 12:04
URI: http://shura.shu.ac.uk/id/eprint/2891

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