Information and Communication Technology for Sustainable Tourism Development

ALI, Alisha (2022). Information and Communication Technology for Sustainable Tourism Development. In: ZHENG, Xiang, FUCHS, Matthias, GRETZEL, Ulrike and HÖPKEN, Wolfram, (eds.) Handbook of e-Tourism. Cham, Springer, 1645-1665.

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Link to published version:: https://doi.org/10.1007/978-3-030-48652-5_103
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    Abstract

    The role of ICT for sustainable tourism development is discussed in this chapter. The tourism industry is experiencing a sustainability crisis. Mounting evidence exists on the detrimental impacts created as a result of tourism activities such as overcrowding in destinations and accelerated production of carbon emissions. Research in sustainable tourism is mature but challenges still exist in its operationalization and addressing the consequences of tourism on the economic, socio-cultural and natural environments. Therefore it is critical that eTourism researchers focus their attention on how ICT can be of critical significance in addressing sustainability issues. This chapter first examines the relationship between ICT and sustainable tourism and subsequently focuses on ICT role in sustainable tourism for destination planners, tourists and local communities. The specific ICTs used by each of these aforementioned groups are expanded upon. Detailed attention is given to how destination planners can position ICT for achieving the sustainable development goals. The chapter concludes by looking at the critical success factors of the effective implementation of ICT for sustainable tourism development.

    Item Type: Book Section
    Uncontrolled Keywords: Service Sector Management
    Identification Number: https://doi.org/10.1007/978-3-030-48652-5_103
    Page Range: 1645-1665
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 08 Apr 2021 11:36
    Last Modified: 08 Nov 2022 15:05
    URI: https://shura.shu.ac.uk/id/eprint/28395

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