Exploring toxic personalities in resorts: a managerial perspective

CHOMITZ, Judith and ALI, Alisha (2022). Exploring toxic personalities in resorts: a managerial perspective. Journal of Human Resources in Hospitality and Tourism, 21 (2).

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Official URL: https://www.tandfonline.com/doi/full/10.1080/15332...
Link to published version:: https://doi.org/10.1080/15332845.2022.2031608


This paper investigates how managers deal with toxic personalities in resort environments. The hospitality literature has addressed deviant behavior, however, this is usually from the employee perspective and the focus is on those overt behaviors, which can be addressed by human resources policies, or the law. The findings revealed that toxicity is a well-recognised and pervasive type of deviant behavior. Managers, however, did not address the challenges of toxic personalities directly. Our findings offer a contribution to the literature by shedding light on a key type of hospitality worker whose impacts must be better understood and addressed.

Item Type: Article
Uncontrolled Keywords: 1503 Business and Management; 1504 Commercial Services; 1506 Tourism
Identification Number: https://doi.org/10.1080/15332845.2022.2031608
SWORD Depositor: Symplectic Elements
Depositing User: Symplectic Elements
Date Deposited: 27 Jan 2021 11:01
Last Modified: 03 Aug 2023 01:18
URI: https://shura.shu.ac.uk/id/eprint/28047

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