Supporting the psychosocial needs of patients in general practice: the role of a voluntary referral service

FAULKNER, Mark (2003). Supporting the psychosocial needs of patients in general practice: the role of a voluntary referral service. Patient education and counseling, 52 (1), 41-46.

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Link to published version:: 10.1016/S0738-3991(02)00247-1

Abstract

This qualitative study describes and analyses the key features of a practice based voluntary referral service called the Patient Support Service (PSS). This involved collecting interview data from 11 service users and 8 service providers, which was analysed using 'Framework', a qualitative method of applied policy research. The study findings describe the PSS, its perceived effectiveness and barriers to service provision. Following this, a series of strategic recommendations for service development are presented. It is concluded that voluntary patient referral services, such as the PSS, broaden the referral options available for managing patients with psychosocial problems in primary care.

Item Type: Article
Uncontrolled Keywords: Patient support, Voluntary services, Psychosocial problems, Primary care
Research Institute, Centre or Group: Centre for Health and Social Care Research
Identification Number: 10.1016/S0738-3991(02)00247-1
Depositing User: Ann Betterton
Date Deposited: 13 Aug 2008
Last Modified: 09 Dec 2009 18:22
URI: http://shura.shu.ac.uk/id/eprint/258

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