NGUYEN, Thi Thanh Hang (2019). Dynamic Capabilities of Enterprises in the Vietnam Tourism Industry. Doctoral, Sheffield Hallam University.
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Nguyen_2019_PhD_DynamicCapabilitiesEnterprises.pdf - Accepted Version
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Nguyen_2019_PhD_DynamicCapabilitiesEnterprises.pdf - Accepted Version
Available under License Creative Commons Attribution Non-commercial No Derivatives.
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Abstract
This thesis examined the dynamic capabilities of Vietnamese tourism enterprises
and the factors that influence their development. It employed a mixed methods
approach to explore the dynamic capabilities and their determinants and to
investigate how dynamic capabilities relate to the competitive advantages of
these enterprises. This work contributes to the strategic management literature
by proposing an innovative conceptual framework (from the qualitative study) and
a measurement model of dynamic capabilities (from the quantitative study) in
tourism enterprises. Specifically, this thesis is the first to validate a higher-order
construct model for dynamic capabilities. It proposes a new conceptual
framework of dynamic capabilities that encompasses the different factors
involved and the strength of influence each has on dynamic capabilities. The
proposed model in the qualitative study also demonstrates the dynamism and
movement among all the related dimensions. This thesis elucidates several
managerial implications and highlights specific and contextual factors relating to
Vietnam – an emerging and developing destination for international tourists.
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