Dynamic Capabilities of Enterprises in the Vietnam Tourism Industry

This thesis examined the dynamic capabilities of Vietnamese tourism enterprises and the factors that influence their development. It employed a mixed methods approach to explore the dynamic capabilities and their determinants and to investigate how dynamic capabilities relate to the competitive advantages of these enterprises. This work contributes to the strategic management literature by proposing an innovative conceptual framework (from the qualitative study) and a measurement model of dynamic capabilities (from the quantitative study) in tourism enterprises. Specifically, this thesis is the first to validate a higher-order construct model for dynamic capabilities. It proposes a new conceptual framework of dynamic capabilities that encompasses the different factors involved and the strength of influence each has on dynamic capabilities. The proposed model in the qualitative study also demonstrates the dynamism and movement among all the related dimensions. This thesis elucidates several managerial implications and highlights specific and contextual factors relating to Vietnam – an emerging and developing destination for international tourists.