Street-level practice, personalisation and co-production in employability: Insights from local services with lone parents

LINDSAY, Colin, PEARSON, Sarah, BATTY, Elaine, CULLEN, Anne Marie and EADSON, William (2019). Street-level practice, personalisation and co-production in employability: Insights from local services with lone parents. Social policy and society, 1-12.

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Official URL: https://www.cambridge.org/core/journals/social-pol...
Link to published version:: https://doi.org/10.1017/s1474746419000174

Abstract

Policymakers in the UK have promised to deliver personalised employability services for vulnerable jobseekers. However, unemployed people often describe their engagement with state-funded services as defined by: the offer of low cost, standardised job search services; and pressure to accept any job, irrespective of quality or appropriateness. This article argues that more progressive, co-produced alternatives are possible. We draw on an evaluation of local, third sector-led services targeting lone parents (LPs) in five local government areas in Scotland. Our research involved more than 100 in-depth interviews with both service providers and LPs. We find that partnership-oriented co-governance mechanisms facilitated collaborative approaches to the management of services and processes of co-production. LPs expressed positive views of the personalised services that were co-produced. We conclude that a commitment to collaboration and co-production may be more effective in promoting personalised services that are responsive to the needs of vulnerable groups.

Item Type: Article
Uncontrolled Keywords: 1605 Policy and Administration; 1607 Social Work
Identification Number: https://doi.org/10.1017/s1474746419000174
Page Range: 1-12
SWORD Depositor: Symplectic Elements
Depositing User: Symplectic Elements
Date Deposited: 06 Jun 2019 11:14
Last Modified: 07 Jun 2019 10:17
URI: http://shura.shu.ac.uk/id/eprint/24659

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