Toward a Conceptual Framework of Emotional Relationship Marketing: An Examination of Two UK Political Parties

DEAN, Dianne, CROFT, Robin and PICH, Christopher (2015). Toward a Conceptual Framework of Emotional Relationship Marketing: An Examination of Two UK Political Parties. Journal of Political Marketing, 14 (1-2), 19-34.

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Official URL: https://www.tandfonline.com/doi/full/10.1080/15377...
Link to published version:: https://doi.org/10.1080/15377857.2014.990849
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    Abstract

    The purpose of this paper is to review the notion of branding and evaluate its applicability to political parties. As ideological politics is in decline, branding may provide a consistent narrative where voters feel a sense of warmth and belonging. The paper aims to build an understanding of the complexity of building a political brand where a combination of image, logo, leadership, and values can all contribute to a compelling brand narrative. It investigates how competing positive and negative messages attempt to build and distort the brand identity. A critical review of branding, relationship marketing, and political science literature articulates the conceptual development of branding and its applicability to political parties. The success or failure of negative campaigning is due to the authenticity of a political party's brand values—creating a coherent brand story—if there is no distance between the brand values articulated by the political party and the values their community perceives then this creates an “authentic” brand. However, if there is a gap this paper illustrates how negative campaigning can be used to build a “doppelgänger brand,” which undermines the credibility of the authentic political brand. The paper argues that political parties need to understand how brand stories are developed but also how they can be used to protect against negative advertising. This has implications for political marketing strategists and political parties. This paper draws together branding theory and relationship marketing and incorporates them into a framework that makes a contribution to the political marketing literature.

    Item Type: Article
    Uncontrolled Keywords: 1505 Marketing; 1606 Political Science
    Identification Number: https://doi.org/10.1080/15377857.2014.990849
    Page Range: 19-34
    SWORD Depositor: Symplectic Elements
    Depositing User: Symplectic Elements
    Date Deposited: 29 Apr 2020 13:23
    Last Modified: 29 Apr 2020 13:23
    URI: http://shura.shu.ac.uk/id/eprint/23828

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