Assessing ELearning Systems Success in Nigeria: An Application of the DeLone and McLean Information Systems Success Model

This study is based on the DeLone and McLean’s Information Systems Success (D&M ISS) model which was modified to determine the success factors responsible for the acceptance of an e-learning system called Canvas by students of a Nigerian University. The study was built on the premise that system quality (SQ), service quality (ServQ) and information quality (IQ) are determinants of behavioral intention to use Canvas and user satisfaction of Canvas, both of which in turn influence the actual usage of Canvas. Responses from 366 students were analyzed with AMOS 22 using structural equation model (SEM) to test the relationships between the constructs of the proposed model. The results partially supported the effect of the quality antecedents on behavioral intention and user satisfaction of students. There was full support for the relationship between behavioral intention and user satisfaction of students on their actual usage of Canvas. The study aims at contributing to the formulation of strategies and methods to be used to enhance the adoption of eLearning systems in developing countries, specifically Nigeria.