Transports of delight? What the experience of receiving (mobile) phone calls can tell us about design

LIGHT, Ann (2008). Transports of delight? What the experience of receiving (mobile) phone calls can tell us about design. Personal and Ubiquitous Computing, 12 (5), p. 391.

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Link to published version:: 10.1007/s00779-007-0156-1

Abstract

This paper takes a phenomenological approach to analysing people's accounts of receiving phone calls, drawing on Heidegger and Feenberg. Accounts of calls received on a mobile phone are compared with those on landlines, charting progress from location-centred to person-centred phoning. A range of naturally-occurring contexts are discussed in terms of the experience of balancing the activities of talking on the phone with activities in the immediate environment, and the enchantment sustained or sacrificed. The study suggests that recipients' enchantment with phoning is affected by their freedom and desire to project towards the caller and create shared spaces, and reveals some factors that impact on the transitions of attention required to do so. It concludes with the design implications of taking this view of interactions with and through phones.

Item Type: Article
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Identification Number: 10.1007/s00779-007-0156-1
Depositing User: Ann Betterton
Date Deposited: 07 Jun 2010 16:13
Last Modified: 22 Aug 2015 09:09
URI: http://shura.shu.ac.uk/id/eprint/2118

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