Workplace mediation: the participant experience

SAUNDRY, Richard, BENNETT, Anthony and WIBBERLEY, Gemma (2013). Workplace mediation: the participant experience. Acas research papers, 1-43.

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Official URL: http://www.acas.org.uk/media/pdf/t/j/Workplace-med...

Abstract

This paper reports on a qualitative study of the perceptions and experiences of participants in workplace mediation. In total, 25 individuals, from a variety of occupations and organisations, were interviewed by researchers. The project sought to: explore the trajectory of individual disputes and assess participants’ views of the effectiveness of mediation provision and sustainability of outcomes. Furthermore, the research attempted to examine the broader impact of participation in mediation on the approach of individuals and organisations to the management of conflict.

Item Type: Article
Additional Information: The authors would like to acknowledge the advice of Barbara Davey (Acas) in compiling this report. They would also like to thank Katherine Graham (CMP Resolutions), Alex Ethymiades and Anna Shields (Consensio) and Peter Monagahan (Acas) in their assistance in constructing the sample.
Departments: Sheffield Business School > Management
Related URLs:
Depositing User: Eddy Verbaan
Date Deposited: 26 Jan 2018 09:43
Last Modified: 26 Jan 2018 09:43
URI: http://shura.shu.ac.uk/id/eprint/18438

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