Tackling uncertainty in ERP-controlled manufacturing environment: A knowledge management approach

KOH, S. C. L., GUNASEKARAN, A. and SAAD, S. M. (2007). Tackling uncertainty in ERP-controlled manufacturing environment: A knowledge management approach. INTERNATIONAL JOURNAL OF ADVANCED MANUFACTURING TECHNOLOGY, 31 (7-8), 833-840.

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    This paper proposes a knowledge management approach to tackle uncertainty in ERP-controlled manufacturing environment. The development of a knowledge-based ERP planning model and a knowledge-based ERP-controlled manufacturing simulation model within which knowledge of tackling underlying causes of uncertainty can be stored for future reference are discussed. A combination of explicit and tacit knowledge are created and applied to update the planned parameters and to decide for the appropriate buffering or dampening techniques to tackle the underlying causes of uncertainty. Results from interviews and simulation experiments of a real case company showed significant reduction in tardy delivery after the use of the knowledge management approach. Some underlying causes of uncertainty are found to be more likely to result in tardy delivery than the others, and some are found to be more receptive to the effects of the knowledge management approach, but it is shown that interactions are generally difficult to manage due to their unstable effects.

    Item Type: Article
    Additional Information: Times Cited: 0
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Materials and Engineering Research Institute > Centre for Automation and Robotics Research > Systems Modelling and Integration Group
    Page Range: 833-840
    Depositing User: Danny Weston
    Date Deposited: 28 Apr 2010 09:58
    Last Modified: 11 Oct 2018 13:33
    URI: http://shura.shu.ac.uk/id/eprint/1722

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