Writing Postcards from the Museum: Composing Personalised Tangible Souvenirs

NOT, Elena, ZANCANARO, Massimo, MARSHALL, Mark, PETRELLI, Daniela and PISETTI, Anna (2017). Writing Postcards from the Museum: Composing Personalised Tangible Souvenirs. In: CHItaly '17 : 12th Biannual Conference of the Italian SIGCHI Chapter. New York, NY, USA, ACM, 5:1-5:9.

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Official URL: http://doi.acm.org/10.1145/3125571.3125583
Link to published version:: https://doi.org/10.1145/3125571.3125583


Building a long-lasting personal relationship with visitors by maintaining their engagement after the visit is one of the most challenging endeavours cultural heritage sites face. When successful, this connection fosters new opportunities for the visitor to get in touch with the heritage, e.g. to visit again or to take part in cultural activities. One way to establish a personal connection is via personalisation services that generate souvenirs for the visitors to take away and foster future engagements with the heritage. This paper discusses how the techniques for personalised text generation can be applied to produce post-visit postcards exploiting the interaction logs collected during the museum visit. The personalised postcard summarises the visit, creates a link with what was experienced and suggests further paths for content discovery. A user study conducted over four weeks confirms the appreciation for the personalised postcard and suggests future developments.

Item Type: Book Section
Uncontrolled Keywords: Personalised Souvenirs, Tangible Interaction, Text Generation
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Departments: Faculty of Science, Technology and Arts > Computing
Identification Number: https://doi.org/10.1145/3125571.3125583
Depositing User: Mark Marshall
Date Deposited: 22 Aug 2017 09:26
Last Modified: 27 Jan 2018 20:39
URI: http://shura.shu.ac.uk/id/eprint/16572

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