Can a luxury hotel compete without a spa facility? : opinions from senior managers of London’s luxury hotels

HEYES, Andy, BEARD, Colin and GEHRELS, Sjoerd (2015). Can a luxury hotel compete without a spa facility? : opinions from senior managers of London’s luxury hotels. Research in Hospitality Management, 5 (1), 93-97.

[img]
Preview
PDF
Beard Can a luxury hotel compete without a spa facility.pdf - Accepted Version
All rights reserved.

Download (144kB) | Preview
Official URL: http://www.nisconline.com/index.php/rhm/article/vi...
Link to published version:: https://doi.org/10.2989/RHM.2015.5.1.12.1271
Related URLs:

    Abstract

    The development of the wellness facility within the luxury hotel sector around the world has been evident, with many professionals believing that spas are an expected element within luxury hotels. This paper has been written to provide further consideration for hoteliers who are looking to open a luxury hotel within the city of London, to add to the body of knowledge on spas and to stimulate further research in the field. The literature revealed a lack of realistic insight by hotel professionals. Statistics are quite broad and look more at other markets than directly at hotels in the city of London. By interviewing five senior managers of London’s best known luxury hotels, the importance the spa plays to the hotel, its overall purpose of being in operation, personal managerial opinions on the facility and the overall economic benefit for the hotel are explored. The findings uncover some of the current positive and negative issues in the London luxury hotel spa sector. There turned out to be ambiguity among the interviewees about the definition of a hotel spa and the amenities it should offer. It was concluded that a luxury hotel will be at a severe disadvantage if it has no wellness facilities. What those facilities must consist of, however, is not clearly defined. Further research is needed to look from the consumer’s point of view when defining the value of a hotel spa. It would benefit both the hotels and their guests to have more understanding of what actually is expected from the spa experience.

    Item Type: Article
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Centre for Pedagogic Research and Innovation
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Service Sector Management
    Identification Number: https://doi.org/10.2989/RHM.2015.5.1.12.1271
    Page Range: 93-97
    Depositing User: Hilary Ridgway
    Date Deposited: 18 Nov 2016 11:42
    Last Modified: 08 Jul 2019 18:32
    URI: http://shura.shu.ac.uk/id/eprint/14042

    Actions (login required)

    View Item View Item

    Downloads

    Downloads per month over past year

    View more statistics