Operationalizing lean health assets

PRICE, Ilfryn, PINDER, James and WYTON, Paul (2010). Operationalizing lean health assets. Health environments research & design journal, 3 (2), 13-29.

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Abstract

Objective: To demonstrate the potential of employing unconventional facility/facilities management (FM) performance indicators in healthcare settings to enable more strategic conversations between FM and business users concerning asset performance.

Background: The theoretical background for a Lean asset approach and a high-level analysis of data from hospital trusts in England have been published elsewhere. This paper reports on the first uses of that approach in operational settings.

Method: Observations are drawn primarily from three case studies.

Results: The individual studies support the premise that the conventional emphasis on cost per square meter (m2) as a preeminent measure of FM disguises a portfolio of too much underutilized space. They provide a means of putting a healthcare estates strategy in terms that will engage business users.

Conclusions: Despite a growing interest in Lean approaches in healthcare, the philosophy has not yet been extended to the estate. This study demonstrates that alternative benchmarks are possible.

Item Type:	Article
Uncontrolled Keywords:	healthcare FM, lean assets, performance indicators, Goodhart's Law
Research Institute, Centre or Group:	Centre for Facilities Management Development
Depositing User:	Sarah Ward
Date Deposited:	29 Mar 2010 15:45
Last Modified:	02 Oct 2012 12:13
URI:	http://shura.shu.ac.uk/id/eprint/1365

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