Operationalizing lean health assets

PRICE, Ilfryn, PINDER, James and WYTON, Paul (2010). Operationalizing lean health assets. Health environments research & design journal, 3 (2), 13-29.

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    Abstract

    Objective: To demonstrate the potential of employing unconventional facility/facilities management (FM) performance indicators in healthcare settings to enable more strategic conversations between FM and business users concerning asset performance.

    Background: The theoretical background for a Lean asset approach and a high-level analysis of data from hospital trusts in England have been published elsewhere. This paper reports on the first uses of that approach in operational settings.

    Method: Observations are drawn primarily from three case studies.

    Results: The individual studies support the premise that the conventional emphasis on cost per square meter (m2) as a preeminent measure of FM disguises a portfolio of too much underutilized space. They provide a means of putting a healthcare estates strategy in terms that will engage business users.

    Conclusions: Despite a growing interest in Lean approaches in healthcare, the philosophy has not yet been extended to the estate. This study demonstrates that alternative benchmarks are possible.

    Item Type: Article
    Uncontrolled Keywords: healthcare FM, lean assets, performance indicators, Goodhart's Law
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Sheffield Business School Research Institute > Service Sector Management
    Departments - Does NOT include content added after October 2018: Sheffield Business School > Department of Service Sector Management
    Page Range: 13-29
    Depositing User: Users 4 not found.
    Date Deposited: 29 Mar 2010 14:45
    Last Modified: 13 Dec 2016 11:42
    URI: http://shura.shu.ac.uk/id/eprint/1365

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