PRICE, Ilfryn, PINDER, James and WYTON, Paul (2010). Operationalizing lean health assets. Health environments research & design journal, 3 (2), 13-29.Full text not available from this repository.
Objective: To demonstrate the potential of employing unconventional facility/facilities management (FM) performance indicators in healthcare settings to enable more strategic conversations between FM and business users concerning asset performance.
Background: The theoretical background for a Lean asset approach and a high-level analysis of data from hospital trusts in England have been published elsewhere. This paper reports on the first uses of that approach in operational settings.
Method: Observations are drawn primarily from three case studies.
Results: The individual studies support the premise that the conventional emphasis on cost per square meter (m2) as a preeminent measure of FM disguises a portfolio of too much underutilized space. They provide a means of putting a healthcare estates strategy in terms that will engage business users.
Conclusions: Despite a growing interest in Lean approaches in healthcare, the philosophy has not yet been extended to the estate. This study demonstrates that alternative benchmarks are possible.
|Uncontrolled Keywords:||healthcare FM, lean assets, performance indicators, Goodhart's Law|
|Research Institute, Centre or Group:||Sheffield Business School Research Institute > Service Sector Management|
|Depositing User:||Sarah Ward|
|Date Deposited:||29 Mar 2010 14:45|
|Last Modified:||13 Dec 2016 11:42|
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