Importance of service integration in e-government implementations

AS'AD, As'ad M., KHAZAEI, Babak, AKHGAR, Babak and ALQATAWNA, Ja'far (2017). Importance of service integration in e-government implementations. In: The 7th International Conference on Information and Communication Systems, Irbid, Kingdom of Jordan, 5-7 April 2016. (In Press)

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Service integration is one of the most critical issues affecting e-government implementations all over the world. Providing integrated services to citizens, businesses, and all other stakeholders involved in e-government at "one stop portal" is considered to be a big opportunity for governments to improve their services’ efficiency and effectiveness. This paper aims to provide a general background and theoretical foundation towards understanding the importance of service integration in egovernment implementations. To achieve this aim, a comprehensive literature review on e-government, in general, and service integration issue in particular, has been conducted. The paper has shed a new light on the main concepts, definitions, objectives, benefits, challenges, explanations and analytical bases for the topic. As a result of the comprehensive literature review, a model that clarifies the importance of service integration in egovernment implementations is proposed.

Item Type: Conference or Workshop Item (Paper)
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Depositing User: Babak Khazaei
Date Deposited: 26 Jul 2016 08:21
Last Modified: 19 Oct 2016 18:52

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