Towards service integration in electronic government implementations

ASA'D, Asa'd M., KHAZAEI, Babak, AKHGAR, Babak and ALQATAWNA, Ja'far (2016). Towards service integration in electronic government implementations. In: International Conference on Business Management, Dubai, United Arab Emirates, 25-26 Mar 2016.. (In Press)

[img]
Preview
PDF
Towards service integration in electronic government implementations.pdf - Accepted Version
All rights reserved.

Download (126kB) | Preview
Official URL: http://www.abmconferences.com/ICBM-2016.php
Related URLs:

    Abstract

    Service integration is one of the most critical issues affecting electronic government implementations all over the world. Providing integrated services to citizens, businesses, and all other stakeholders involved in electronic government activities at "one stop portal" is considered to be a big opportunity for governments to improve their services’ efficiency and effectiveness. This paper aims to provide a general background and theoretical foundation towards understanding the role of service integration and its importance in electronic government implementations in order to achieve the main aims and objectives of electronic government programs all over the globe by conducting a comprehensive literature review on electronic government, in general, and the issue of service integration in particular. The paper has shed a new light on the main concepts,definitions, characteristics, interactions, models, objectives, benefits, challenges and analytical bases for the topic. As a result, a model that is suggesting a set of key factors to accomplish service integration in electronic government implementations and clarifying the importance of service integration in electronic government implementations is proposed. The main contribution of the paper is to build a good understanding of the nature and role of service integration in electronic government implementations and to establish a foundation for further research in this domain. Keywords : E-government implementation; Service integration; Maturity models; One stop portal; Pillars; Critical factors

    Item Type: Conference or Workshop Item (Paper)
    Research Institute, Centre or Group - Does NOT include content added after October 2018: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
    Departments - Does NOT include content added after October 2018: Faculty of Science, Technology and Arts > Department of Computing
    Depositing User: Babak Khazaei
    Date Deposited: 26 Jul 2016 08:16
    Last Modified: 26 Jan 2018 17:29
    URI: http://shura.shu.ac.uk/id/eprint/12630

    Actions (login required)

    View Item View Item

    Downloads

    Downloads per month over past year

    View more statistics