Articulating co-design in museums: reflections on two participatory processes

CIOLFI, Luigina, AVRAM, Gabriela, MAYE, Laura, DULAKE, Nick, MARSHALL, Mark, VAN DIJK, Dick and MCDERMOTT, Fiona (2016). Articulating co-design in museums: reflections on two participatory processes. In: GERGLE, Darren, RINGEL MORRIS, Meredith, BJØRN, Pernille and KONSTAN, Joseph, (eds.) CSCW '16 Computer Supported Cooperative Work and Social Computing. New York, ACM, 13-25.

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In this paper we reflect on the process of co-design by detailing and comparing two strategies for the participatory development of interaction concepts and prototypes in the context of technologically-enhanced museum visiting experiences. While much work in CSCW, HCI and related disciplines has examined different role configurations in co-design, more research is needed on examining how collaborative design processes can unfold in different ways. Here we present two instances of co-design of museum visiting aids, one stemming from an open brief, another from an initial working prototype; we discuss the process in each case and discuss how these alternative strategies presented the team with different possibilities as well as constraints, and led to different patterns of collaboration within the design team. Finally, we draw a set of themes for discussion and reflection to inform and aid researchers and practitioners participating in similar co-design processes, particularly in the domain of cultural heritage.

Item Type: Book Section
Additional Information: Paper originally presented at CSCW 2016, San Francisco, 27 February - 03 March 2016
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
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Depositing User: Luigina Ciolfi
Date Deposited: 24 Mar 2016 12:59
Last Modified: 24 Mar 2016 12:59

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