Engaging teenagers productively in service design

BOWEN, Simon, SUSTAR, Helena, WOLSTENHOLME, Dan and DEARDEN, Andrew (2013). Engaging teenagers productively in service design. International Journal of Child-Computer Interaction, 1 (3-4), 71-81.

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Official URL: http://www.sciencedirect.com/science/article/pii/S...
Link to published version:: 10.1016/j.ijcci.2014.02.001

Abstract

Engaging young people in participatory design can be challenging, particularly in health-related projects. In a study co-designing diabetes support and information services with teenagers, we found framing activities using popular culture was a useful strategy. Various cultural references helped us stage activities that were productive for the design process, and were engaging for our young participants (e.g. exploring practical implications through discussions in a 'Dragons' Den'). Some activities were more effective than others and the idea of language-games, which has been widely explored in participatory design, explains why our strategy was successful when there was a clear 'family resemblance' between the popular cultural references and certain essential stages of designing. However, attention is required in selecting appropriate cultural references if this strategy is adopted elsewhere, and design facilitators should focus first on devising accessible language-games, rather than expecting popular cultural references to provide complete solutions to the challenge of staging participatory design.

Item Type: Article
Uncontrolled Keywords: Diabetes,Participatory design,Service design,Teenagers
Research Institute, Centre or Group: Cultural Communication and Computing Research Institute > Communication and Computing Research Centre
Identification Number: 10.1016/j.ijcci.2014.02.001
Depositing User: Andrew Dearden
Date Deposited: 05 Feb 2016 15:45
Last Modified: 09 Nov 2016 15:23
URI: http://shura.shu.ac.uk/id/eprint/11176

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