Items where SHU Author is "Parikh, Vishal"
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Number of items: 2.
PARIKH, Vishal (2016). 'Call' Centres to 'Contact' Centres: Shifting Paradigms of Customer Service Systems and Research. In: RESER 2016 : the 25th Annual RESER Conference proceedings. European Association for Research on Services. (In Press)
PARIKH, Vishal and WALTON, John (2012). Psychological contract and knowledge management mediated by cultural dynamics. In: CEGARRA, Juan Gabriel, (ed.) Proceedings of the 13th European Conference on Knowledge Management. Reading, Academic Publishing Internatioanl, 923-932.