Copyright (c) 2009 Sheffield Hallam University All rights reserved. http://digitalcommons.shu.ac.uk/drs2008/session6/track_b Recent Events in Health and Wellbeing SIG en-us Wed, 09 Sep 2009 08:28:15 PDT 3600 http://digitalcommons.shu.ac.uk/drs2008/session6/track_b/3 http://digitalcommons.shu.ac.uk/drs2008/session6/track_b/3 Thu, 17 Jul 2008 14:00:00 PDT The paper presents a research-based study project conveyed by Media Lab Helsinki in 2007-2008. During the process, the design team constructed a unique audiovisual tool that provides emotional support in coping with the challenges of a premature birth. The purpose of the two-hour DVD, with its three separate parts, is to help family, intensive care staff, and other associated health care personnel to better connect with each other and the tiny babies. As the first audiovisual material, which aims to explain premature babies' communication and interaction, the end product has proven to be of significant value to Finnish neonatal care and other associated fields. The project was realized in cooperation with the Neonatal Intensive Care Unit in Children's Hospital, HUCH (Helsinki University Central Hospital), and the design team worked in a network of shared expertise. In the case study the authors used co-design and self-reflection methods to monitor graduate students working with a society-level challenge. The focus was upon the utilisation of intuition in innovations, problem solving, and project management. During the design process, the authors observed the working theory: intuition is the basis of successful decision-making, which leads to innovative solutions. Throughout the design process, the team collected systematically feedback, which was later utilised as a corner stone in the case study. The authors believe that relying on intuition, the design team ended up addressing many hidden issues of the clinic and parenthood of premature babies'. This paper tries to unfold the evolutionary working approach used during the design process, presents highlights of the case study research as well as illuminates the intuitive way of working from designers' point of view. Keywords: Design; Intuition; Case Study; Shared Expertise; Innovations; Digital Media; Evolutionary Process Asta Raami http://digitalcommons.shu.ac.uk/drs2008/session6/track_b/2 http://digitalcommons.shu.ac.uk/drs2008/session6/track_b/2 Thu, 17 Jul 2008 14:30:00 PDT This paper describes recent research involving a user-focused design analysis of in-hospital residential treatment for stroke patients. The focus of the research was to identify positive and negative design heuristics associated with addressing poor performance, errors and failures of patient care associated with current designs of hospital systems processes being inadequate to address actual levels of system complexity. The research findings are based on an in-depth case study following a single patient through a stroke unit in a medium scale hospital of (approximately 280 acute beds overall) with 26 stroke unit beds. The case study involved over 200 hours of observations over nine weeks and liaison with hospital and family over the four months of the patient's stay in hospital. The findings suggest an explanation for the lack of effective advantage so far shown for integrated care as compared to conventional multidisciplinary care. In essence, they suggest that integrated stroke care and multidisciplinary care are both subject to similar serious systemic organisational failures that in effect reduce outcomes of both to a similar compromised position. The paper concludes with three design heuristics for improving stroke unit outcomes via improving the design of stroke unit organisational systems. These proposed heuristics may be of benefit more widely in hospital system design for improved outcomes. Keywords: Hospital System Design, Design Strategies, User-Based Assessment, Case Study, Viable System Model Terry Love http://digitalcommons.shu.ac.uk/drs2008/session6/track_b/1 http://digitalcommons.shu.ac.uk/drs2008/session6/track_b/1 Thu, 17 Jul 2008 15:00:00 PDT In the design of medical products both usability and emotional experience are important to be considered. Usability can enhance the work situation of medical staff and ensure patient safety. Emotion related product aspects, on the other hand, influence the recovery pace of patients as well as the work satisfaction of staff. For an optimal medical design both aspects should receive well-balanced attention during the design process. Usability and emotional experience are currently related in literature. However, about the relation between these two aspects in practical design projects little information is available. Therefore we will discuss the exploration of the practical relation between Design for Usability and Design for Emotion in a design process. We explored the relation during concurrent application of both design approaches to the design of a patient area for a Neonatal Intensive Care Unit (NICU). Our aim was not to develop a new design method, but to explore in practice how both design approaches could be addressed concurrently. This paper describes the applied design approach, its strength and weaknesses as well as the design results. Overall, the NICU design case has proven that the concurrent application of Design for Emotion and Design for Usability is feasible in practice and results in a satisfactory design. Keywords: Usability; Design For Emotion; Medical Appliance; Participatory Design; Case Study Julia Garde