Gender matters in the global outsourcing of service work

HOWCROFT, Debra and RICHARDSON, Helen (2008). Gender matters in the global outsourcing of service work. New Technology, Work and Employment, 23 (1-2), 44-60.

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Abstract

This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities.

Item Type:	Article
Research Institute, Centre or Group:	Centre for Individual and Organisational Development
Identification Number:	10.1111/j.1468-005X.2008.00202.x
Depositing User:	Helen Richardson
Date Deposited:	05 Sep 2012 10:18
Last Modified:	05 Sep 2012 10:18
URI:	http://shura.shu.ac.uk/id/eprint/5687

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