The impact of the behavioural environment on office productivity

HAYNES, B. P. (2007). The impact of the behavioural environment on office productivity. Journal of facilities management, 5 (3), 158-171.

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Purpose – The aim of this paper is to demonstrate the role the behavioural environment plays in office productivity.

Design/methodology/approach – The paper reviews the literature from the occupier perspective. This approach enables a greater appreciation of the social context of offices. The review establishes the need to link work process with the office environment. It identifies the need to understand how occupiers make sense of space through personalisation. The balance between the positive interactions in the office and negative distractions are explored.

Findings – The review of the literature reveals that by adopting the occupier perspective potential tensions can be identified between individual, private and team-based collaborative work areas. These tensions can have an impact on the office occupier's productivity.

Originality/value – This paper establishes that to ensure office environments are designed for optimum productivity; consideration needs to be given to the role of the behavioural environment. Office environments need to be designed to enhance collaboration, whilst at the same time ensure individual private work is not compromised.

Item Type: Article
Uncontrolled Keywords: employee behaviour, employee productivity, office layout, workplace
Research Institute, Centre or Group - Does NOT include content added after October 2018: Built Environment Division Research Group
Identification Number:
Page Range: 158-171
Depositing User: Ann Betterton
Date Deposited: 05 Feb 2009
Last Modified: 18 Mar 2021 21:45

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